Modern kitchen with white cabinetry, hexagonal tile backsplash, and a breakfast bar with wooden stools under spherical pendant lights.

Owner FAQs

Answers to your frequently asked questions.
If you have a question we do not have answered below, please contact us.

Why hire a property manager? Is it worth it compared to self-managing my property?

Managing an investment property can be rewarding, but it also comes with significant time, effort, and potential stress. While self-management is certainly an option, consider how much you value the items below...

Peace of Mind:

Expert tenant screening and management:
Reduce risks and headaches with professionals handling tenant placement, rent collection, and communication.

Proactive maintenance and repairs: Minimize downtime and costly emergencies with experienced contractors and timely solutions.

Legal compliance and regulations: Navigate complex fair housing laws and local ordinances with confidence.

Time Savings:

Free up your schedule:
Focus on what matters most while professionals handle day-to-day operations.

24/7 availability: Ensure your property is cared for even when you're unavailable.

Streamlined communication: Enjoy one point of contact for all property-related concerns.

Increased Return on Investment:

Market expertise:
Get competitive rental rates and minimize vacancy periods with strategic marketing and pricing.

Reduced maintenance costs: Benefit from bulk discounts and negotiated rates with established vendor networks.

Professional property care: Preserve your investment's value through proactive maintenance and tenant selection.

Ultimately, the decision comes down to your individual needs and priorities. While self-management can offer cost savings, a property manager can provide significant value in terms of time, expertise, and peace of mind.

Do you value your free time and peace of mind? If so, partnering with a trusted property manager can be a worthwhile investment that maximizes your rental's potential and allows you to enjoy its benefits without the burden of day-to-day management.

Are you licensed?

Yes, we are licensed to perform property management and real estate in the state of South Carolina.

Can I reach you after hours?

Our business hours are M - F from 9am-5pm. However, emergencies are absolutely responded to outside of these business hours.

Can you put the money directly into my account?

Yes, we offer direct deposit into the bank account of your choosing.

Do I get to see the lease or sign it?

We will provide you a copy of the executed lease once it’s signed by all parties. As your Property Manager, we will sign on your behalf.

How and when do I get my checks?

Owner disbursements are paid on the tenth of every month. You can expect to receive the funds via ACH directly into the account of your choosing.

How is rent collection handled?

We utilize an cloud based platform to allow tenants to pay their rent quickly and easily.

Notices are sent to tenants who have a delinquent account. If the tenant makes a payment arrangement and it is not kept, we will begin the eviction process. If no arrangements are made for their past due balance, we will file eviction by the 7th of the month. The court case will continue until the balance has been paid or they are evicted.

How long of a lease do you sign?

Our default lease length is typically 12 months. For owners who are looking for alternative options, please reach out for a discussion.

How much security deposit do you charge the tenant?

Normally the security deposit will be equal to one month's rent. In certain situations, this may be increased.

How soon can you start managing my property?

We can start as soon as a Property Management Agreement is completed!

What type of properties do you manage?

We manage single family homes and multifamily units.

What type of reports do I get and how often?

Monthly Owner Statements: Track income, expenses, and performance.
Year-End Tax Summary: Simplify your tax filing with a comprehensive overview.
24/7 Online Access: View real-time balances, requests, and more.
Additional Reports: Request specific reports as needed.

Who holds the tenant security deposit?

Prosper Management Group is responsible for holding all tenant security deposits until the tenant is moved out or our management services are ended.

What kind of checks do you perform on potential tenants?

While some might rely solely on basic credit checks and employment verification, our tenant screening process delves deeper to paint a full picture of prospective tenants. We meticulously assess:

Credit History: Beyond just a number, we evaluate creditworthiness to ensure financial stability.
Employment Verification: Confirming steady income to support rent payments.
Debt-to-Income Ratios: Ensuring tenants have the financial bandwidth beyond their immediate obligations.
Eviction History: Past behavior is often the best predictor of future behavior, and we take this seriously.
Criminal Background: For the safety and security of your property and its community.
References from Previous Landlords: Firsthand accounts of tenant reliability and conduct.

Our holistic review process looks at the entire profile of an applicant, not just a single score. This comprehensive approach has consistently resulted in successful tenancies, minimizing stress and maximizing satisfaction for both property owners and tenants.